الزوم للسياحة
الزوم للسياحة · AL-ZOOM TRAVELReviews
In their words, not oursReal messages we received on WhatsApp from travellers after their trips. We share them as they are, with the original chat screenshots below.
Reviews are translated from the original Arabic.
I want to thank AL-ZOOM for organising my trip to Moscow. Honestly, it was an excellent experience. They were in touch with me 24 hours a day, and the whole schedule and all the events were beautifully arranged. And I say this in all honesty, I don't flatter anyone. I recommend dealing with them with complete confidence.
First of all, a thank-you alone is not enough, and a five-star rating doesn't do you justice. A warm welcome, advice before and during the trip, 24-hour follow-up and endless support. You treat the traveller like one of your own family. In short, it's the first time I've travelled without any difficulties!
To be honest, I was very worried about the experience with AL-ZOOM, because I had never arranged a trip through a travel company before. But in Moscow things were different. They took care of every detail, and it was the best decision. Well-chosen hotels that suited our taste and our budget, an experience beyond imagination in every way.
Honestly, dealing with you took the trip to another level. You made everything easy for us, everything was organised and simple, and because you were with us the whole time we never felt like strangers or unsafe. If I come again, I'll book with you without a second thought.
My first experience with them, and honestly it was a very nice one. I liked the fast service and I liked the cottages. They follow up with you step by step, their winter prices are competitive, and the prices are really good and reasonable.
From the moment I contacted you to put together a Moscow package until my last hour in Moscow, every service you promised was delivered professionally, whether the hotel booking, the transfers and events, or the restaurant bookings. I'd advise anyone coming to Moscow to contact you without hesitation.
I booked a car for arrival and departure, plus event reservations. Everything was right, the timings were precise, the work was professional, and there were no mistakes at all.
My trip was a lovely experience full of detail. I found clear attention to detail and fast responses, a real effort to deliver the service in a way worthy of the traveller, along with refined treatment, transparency and honesty in everything related to the trip.
You did everything for us, and your care was clear from the start of the trip to the end. You arranged everything perfectly, from hotel bookings to the airport welcome and farewell, and everything was organised and comfortable. I thank God that my honeymoon was arranged through you.
This is my second trip with them this year, and honestly the level of organisation and service deserves praise. Everything was arranged and clear from the beginning, and the traveller's comfort was always their priority. The reason I came back is trust and professionalism.
Honestly, it was one of the most beautiful trips we've ever had. We truly felt we weren't just customers but important guests. The experience was beyond expectations, and without exaggeration you are one of the best travel agencies we have dealt with.
My sincere thanks and appreciation to AL-ZOOM for organising and arranging my trip so well, for responding so quickly before and during the journey, and for caring about the finest details, from the hotels to every other arrangement. I truly found transparency, understanding and honesty with you.
A thousand thanks to AL-ZOOM for the most beautiful trip I've spent with them in Russia. And thanks to the coordinator for arranging the whole trip, from the programmes to the hotels and the cottage, for replying quickly on WhatsApp, and for the fast restaurant and café bookings.
Honestly, I don't know what to say, but thank you from the heart. It was my first time in Russia, and it was easy for me because of your service and your kind manner. It was an excellent experience.
Thank God, the Moscow trip was easy in every way thanks to your well-known support. You were like a brother in your guidance and in making sure we were comfortable. God willing, we'll do it again in another country.
You did everything for us with your service and the lovely events, and an even lovelier welcome and farewell. Words can't do you justice. You were with me from before I reached the airport until I was on my plane heading back to Saudi Arabia.
We came at a time with no snow, so the timing wasn't right for some events. But your response and service were fast and excellent for every detail of the trip, booking any event or café at any time was excellent, the prices were good, and the trip schedule was lovely.
They did everything for us. I hadn't even transferred the full amount, and when my trip ended and I reached Riyadh, I transferred it to them.
You did everything, from the services and the treatment to the advice and guidance, and drivers with great manners. God willing, we'll always deal with you.
Honestly, you did everything from the start of the trip: booking flights, booking the hotel, transport, booking events and arranging the schedule. God willing, it won't be my last trip with AL-ZOOM.
I swear I walked around confident that I had someone I could message who would answer me, and I wasn't afraid of anything.
The positives: excellent service and wonderful treatment, they answer at any time, great manner and service. The negative: I want to go back to Russia as soon as possible.
Honestly, it was one of the most beautiful trips and we had no negatives. AL-ZOOM's staff were with us at all times, the best in treatment, taste, sincerity and honesty. I've never seen service like yours.
It was a lovely experience with you on my trip to Moscow. Your arrangements and treatment were refined and made many things easy for us. God willing, I'll contact you soon to arrange another trip.
Honestly, your treatment and services are excellent. If God writes me another trip to Russia, I'll even book the hotels through you, and I'll send anyone I know who's coming your way.
Honesty, good treatment and speed. Every time we find a friendly face and a kind reply. Thanks to you in particular and to everyone at the company.
From WhatsApp chats|As we received them
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